SIMONSEZ AUSTRALIA
CUSTOMER TIMELINE EXPECTATION GUIDE
1. UNDERSTANDING THE MODULAR PROCESS
Expandable modular home projects involve multiple coordinated stages and external parties.
Unlike traditional retail purchases, modular home projects operate through staged planning, approvals, manufacturing, logistics and installation processes.
Project stages may include:
• consultation and selections
• engineering and approvals
• manufacturing
• international shipping
• customs and quarantine
• transport coordination
• crane scheduling
• staged installation
• trade fit-off
• commissioning and handover
2. APPROVAL & ENGINEERING STAGE
Approval timeframes may vary depending on:
• council processing times
• engineering requirements
• BAL ratings
• soil classifications
• requests for further information
• consultant availability
Additional reports or revised documentation may occasionally be required during assessment.
3. MANUFACTURING STAGE
Manufacturing involves supplier scheduling, production coordination and quality control processes.
Variations, customisations or revised selections may affect manufacturing timeframes.
Manufacturing schedules may also be impacted by supplier workload, material availability and external supply chain conditions.
4. SHIPPING & IMPORT PROCESS
Shipping and import stages may involve:
• vessel scheduling
• port congestion
• customs processing
• quarantine inspections
• asbestos or silica testing
• fumigation requirements
• transport coordination
These processes involve external agencies and may affect delivery timelines.
5. DELIVERY & INSTALLATION STAGE
Delivery and installation are coordinated construction activities involving transport providers, crane operators and installation teams.
Installation may occur over staged or non-consecutive periods depending on:
• weather conditions
• crane scheduling
• site readiness
• access conditions
• trade coordination
6. TRADE FIT-OFF & COMMISSIONING
Following structural installation, additional stages may remain including:
• electrical fit-off
• plumbing fit-off
• utility connections
• certifications
• council inspections
• commissioning activities
Structural installation completion does not necessarily mean full project completion.
7. PRACTICAL COMPLETION VS FINAL COMPLETION
Practical Completion generally refers to substantial completion of the agreed structural installation scope.
Final project completion may still involve:
• utility approvals
• certifications
• customer-appointed trades
• landscaping
• drainage works
• council sign-offs
8. DELAYS OUTSIDE REASONABLE CONTROL
Project timelines may be impacted by factors outside the reasonable control of SimonSez Australia including:
• council delays
• engineering delays
• weather events
• shipping schedules
• quarantine processing
• transport delays
• crane availability
• utility providers
9. COMMUNICATION EXPECTATIONS
Customers will generally receive updates at key project milestones.
Not all stages involve visible daily progress and some stages may involve waiting periods while external approvals, logistics or scheduling processes occur.
Estimated timelines remain indicative only.
10. IMPORTANT CUSTOMER ACKNOWLEDGEMENT
The Customer acknowledges that modular home projects involve multiple independent stages, external providers and coordinated processes.
The Customer further acknowledges that project timelines are estimates only and may vary depending on approvals, manufacturing, shipping, logistics and site-specific conditions.
11. SIGN-OFF
Customer Signature: ____________________________
Date: ____________________________
SimonSez Australia Representative: ____________________________
Date: ____________________________